Position Summary: Assist in carrying out the mission and goals of Call to Safety by providing high quality support, advocacy, safety planning, and information and referral to survivors of domestic violence, sexual assault, and sex trafficked survivors as well as working closely with social service providers, medical personnel, police and other professionals though Call to Safety’s crisis line.
Answer the crisis line in a courteous and professional manner
Provide services to all survivors while upholding Call to Safety’s Promising Practices:
Needs assessment, emotional support, information and referrals to community services using warm transfers when possible, assistance with safety planning and brainstorming available options, crisis intervention as needed, assist with safety planning and brainstorming available options, return voicemail and emails from participants and community partners.
Provide stalking, domestic violence and sexual assault survivors with advocacy, information, referrals and resources as appropriate, with a special emphasis on providing “supportive advocacy” and “warm hand-offs” to other area providers
Train crisis line volunteers
Accurately obtain and record demographic information for use in identifying service and geographic needs of callers
Stay informed of community resources and coordinated community responses
Work with community partners to provide comprehensive information and referral crisis services
Maintain a level of comfort and ability around basic technology (email, databases, text, chat, etc.) as well as future systems as our technology needs progress
To apply for this job email your details to firstname.lastname@example.org