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Urban League of Portland

Position Description: Community Health Worker Housing Specialist 

1.0  (FTE) 40 hours per week 

Pay Range: begins at $33,280 + current array of benefits

SUPERVISOR:  Programs Director



SCOPE: The Community Health Worker (CHW) – Housing Specialist has responsibility to identify and build rapport with un-housed individuals and families in need of stability services and access to safe housing. The CHW will assist community members in retaining and maintaining stable, safe housing by working with the community member holistically. The CHW will help community members access necessary social services, and act as a personal advocate for obtaining permanent housing. CHWs will provide individualized support throughout the entire journey by helping each community member develop a plan to address their barriers, assess their supports and set achievable long and short-term goals.             


  1. Provide supportive services in a culturally-responsive, non-judgmental manner.
  2. Coordinate intake and individualized needs assessment for community members.  Work with community members to develop short and long term goals that address barriers to obtain services/housing . Monitor and evaluate each community member’s progression towards their goals, and develop modifications to the plan as necessary.
  3. Provide information, “hands-on” referrals, linkages, and personal advocacy to assist community members in accessing services and resources.  Directly assist community members with obtaining necessary documents and services such as identification card, birth certificate, social security income, disability income.
  4. Assist community members with housing applications, completing supportive and subsidized housing paperwork, surveying rental market for affordable housing, and advocating for community members with prospective landlords, property managers, and property owners.
  5. Promote culturally responsive mediation between community members and medical, housing, and social service systems while building individual capacity to self-advocate. Provide holistic culturally appropriate and accessible health and wellness education and information and responsive crisis intervention and prevention for community members.
  6. Work in partnership with the fellow Urban League Community Health workers, Employment Specialists, and Healthy Families navigators, including reporting and intake documentation to complete follow-up and retention services.
  7. Maintain all related data tracking systems, including case notes and complete HMIS entries. Prepare related reports including outcomes, successes and challenges, including  generating data for monthly reports.


  • Community Health Worker Certification preferred, but will train
  • A combination of experience, education and/or training which substantially demonstrates ability to carry out assigned duties, including experience with case note documentation and developing individualized and holistic case plans
  • Knowledge of community resources (both public and private) and awareness of housing issues in the Portland metro region
  • Demonstrated computer skills and proficiency in Microsoft Office Suites with an emphasis on Microsoft Word, Excel and Outlook programs
  • Must have a car for daily use, in-state insurance with your name on the policy and a valid Oregon state license, active for at least one year with an acceptable driving record
  • Skill in interviewing, needs assessment, and coordination of services for unmet needs both by phone and in-person
  • Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills.
  • Ability to work cooperatively with others and support the goals and mission of the Urban League of Portland
  • Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone. Ability to listen and develop rapport and relate well with community members
  • Ability to maintain confidentiality of sensitive information


Ideal skills of effective Community Health Workers:

  1. Communication Skills
  • Ability to listen
  • Ability to use language confidently and appropriately
  • Ability to speak the language of the community
  • Ability to document work
  1. Interpersonal skills
  • Friendliness and sociability
  • Ability to work on a team
  • Ability to work with diverse groups of people
  • Ability to develop rapport and trust
  • Ability to “meet people where they are”
  1. Teaching skills
  • Ability to share information one-on-one
  • Ability to choose and use appropriate educational methods
  • Ability to plan and conduct a class or presentation
  • Ability to find and bring back requested information
  1. Service coordination skills
  • Ability to identify and access resources
  • Ability to network and build coalitions
  • Ability to make “supported” referrals
  • Ability to follow-up
  1. Advocacy skills
  • Ability to speak up for individuals and communities
  • Ability to overcome barriers and withstand intimidation
  1. Capacity-building skills
  • Leadership skills (such as strategizing, motivating, creating an action program, accepting responsibility)
  • Empowerment skills (such as helping people identify concerns and develop a plan to resolve problems)
  1. Knowledge base
  • Understanding of community, history, and culture
  • Knowledge about specific health issues
  • Knowledge about health and social services systems


Please submit a detailed and compelling letter showing your passion and fit for the mission of the Urban League of Portland, as well as names and contact information of three references and a resume to gro.xdplunull@tnemtiurcer . Please include your first and last name and position title “Community Health Worker – Housing Specialist” in the subject line.  No calls accepted. Position is open until filled, but interested candidates are strongly encouraged to respond quickly. Equal Opportunity Employer.

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☆ Dont forget to tell your interviewer that you heard about this opportunity from the Urban League of Portland ☆