You’re a key player in supporting D365 as an AX System Engineer. You have experience working in a global environment, as well as supporting global system implementation. This role is responsible for proactively monitoring and maintaining Microsoft Dynamics 365 AX infrastructure and application which will be hosted on Azure. You get the Dr. Martens brand and are excited to support the team in enhancing Dr. Martens’ footprint in the Americas region.

THE GIG

• D365 General System Administration – Production & Non-Production environments:
• System monitoring & maintenance leveraging LCS and 3rd party tools to ensure the health and performance of the D365 environments
• Batch management; configuration, monitoring; issue management
• Workflow management; understanding, configuring, managing and troubleshooting Workflow based on business requirements
• Security management; Understanding and maintenance of AX security model and its elements with a focus on managing user`s role-based security
• BYOD (Bring Your Own Database); some basic configuration and problem resolution for data exports
• Application Issue Investigation and resolution or escalation of all D365 and related components technical issues
• Test fixes and performs post-resolution follow-ups to ensure problems have been adequately resolved
• Posts software updates, drivers, knowledge bases, and frequently asked questions resources on the company Help Desk system to assist in problem resolution
• Fields incoming problem tickets from end users to resolve application and software issues within D365
• Work with a global team to ensure the smooth running of D365 worldwide across multiple time zones

YOUR FUNDAMENTAL QUALITIES

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals – INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To be our AX System Engineer you will also possess these qualities:

•  Extensive experience of Microsoft Dynamics AX Applications and technologies, understanding of D365 reporting architecture, Integration Services and all related components
• Experience with a Global ERP implementation, preferably AX related
• Understanding of LCS (Life Cycle Services) for monitoring performance and resolving issues
• Understanding or Financial Reporting architecture
• Excellent understanding of Azure Infrastructure: Azure active directory & Azure SQL
• Experience in Retail desirable, along with a solid understanding of business processes for sales and distribution
• Logical with excellent analytical skills and attention to detail
• Enthusiastic, positive and pro-active approach
• Ability to manage multiple projects/tasks of varying complexities, meet deadlines and work well under pressure
• Excellent communicator at all levels across the business
• Connection with our Brand, The Stuff that Sets Us