The Homeownership Administrative Assistant is primarily responsible for all administrative facets of Homeownership Support Program including pre-purchase, financial capabilities, default intervention counseling and educational services. The ideal candidate will have exceptional organizational and communication skills, provide top notch customer service, and be comfortable managing a high volume of tasks under minimal supervision.
Specific Duties and Responsibilities:
Act as first point of contact for all phone, email, and walk-in inquiries regarding foreclosure prevention, pre-mediation and pre-purchase counseling services.
Maintain comprehensive and confidential client records and databases for counseling services by reviewing, entering and uploading homeowners’ documents and information for all counseling and reporting purposes.
Assist homeowners in completing the application process and gathering supporting documents.
Schedule appointments, workshops, and orientation sessions.
Assist with outreach activities to meet program goals.
Assist program manager/supervisor in the preparation of funding applications and progress reports.
Create and maintain electronic and hard copy filing and record-keeping systems.
Coordinate in-house educational workshops for pre-purchase and default intervention programs.
Develop and maintain testimonials of program participants.
Provide timely follow-up and support to homeowners through a very difficult process.
Collect and process payments and fees associated with some of our programs and services.
New client data entry using various client management systems (Including but not limited to Outcome Tracker, Service Point, Canopy, Hope Loan Port)
Client follow-up and general correspondence via email, phone, mail, and in-person
Communication and invoicing for various vendors
Handling of petty cash
Scheduling clients, conference rooms, and maintaining calendars
Assist with staff meeting administration
Workshop and event registration, set-up, and client intake
Originating/ updating as well as uploading documents
Oversee office supply list and order
Updating websites and social media
Oversee daily office opening and closing duties
Skills and Educational Requirements:
Bachelor’s degree and/or comparable work experience in business administration, social services, finance, real estate, community development, and/or homeownership counseling.
Detail-oriented and organized for file management and data entry.
Excellent oral and written communication skills.
Fully bilingual in Spanish and English.
Ability to process and respond to high volume of email, phone calls, and voicemails with clarity and accuracy, while following standard operating procedures.
Ability to prioritize projects and apply creative problem solving techniques to meet deadlines.
Ability to maintain confidential information and documents.
Ability to operate office equipment, word processing software, printer, fax, MS Office Suite, and other client management databases.
Must have a car for local travel to outreach events.
This is a full-time non-exempt position. Some travel required, use of person vehicle. Evening and weekend hours may be required. All positions at Hacienda CDC are at will. Individual must demonstrate a genuine interest and enthusiasm for community development and working in a team environment to fulfill Hacienda’s mission.
$15 – $17 DOE. This is a full-time, exempt position.
Benefit Package includes: Medical, Dental, Vision, Alternative Health Care, Section 125 Flexible Spending Account, 401K, Employee Assistance Program, Life Insurance, Long Term Disability, AD&D, Vacation Accrual, Sick Leave Accrual, Holidays and Personal Days.
How to Apply:
Please submit the following:
(1) A cover letter that reflects how your previous experience qualifies you for this position.
(2) A resume.
(3) Three references.
Email the documents listed above to gro.CDCadneicaHnull@RH.
Closing Date: 07/21/2017
The Hacienda Community Development Corporation is an Equal Opportunity Employer and does not discriminate based on religious affiliation, marital status, physical or mental disability, national origin, citizenship, age, race, color, creed, gender, gender identity, sexual orientation, genetic makeup, political or union affiliation, status as a Vietnam-era, disabled or other veteran, or any other basis protected by federal, state or local law. In compliance with the Americans with Disabilities Act, the Agency will provide reasonable accommodations to qualified individuals with disabilities.
Our Core Values:
Respect: We strive to treat others and each other with dignity, fairness and respect.
Integrity: We conduct our work with openness and transparency as stewards of the public trust.
Excellence: We expect excellent performance in the delivery of services and programs to our community.
Diversity: We embrace inclusiveness of ethnic, cultural and socioeconomic perspectives in our board, staff, contractors and resident community.
Collaboration: We collaborate with community, public, and private partners to leverage resources to achieve greater results.
Commitment: We seek and value board members and staff who are committed to strengthening the Latino Community.
Note: This job description is intended as a guideline only, and does not limit in any way the duties or responsibilities of any employee. Nothing herein shall be construed as a contract of employment, expressed or implied.
To apply for this job email your details to HR@HACIENDACDC.ORG