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Impact NW

Inspiring Hope. Empowering Independence. Impact NW offers programs that aim at ending generational poverty in the Portland metro area and offer services from early childhood to seniors and adults with disabilities.

Impact NW is a social service non-profit organization whose mission is to help people achieve and maintain self-sufficiency and to prevent and alleviate the effects of poverty. Impact NW is looking for passionate individuals that support our mission to help people prosper through a community of support.


Supportive Services for Veteran Families (SSVF) is a VA funded program to help homeless veterans obtain housing stability and prevent homelessness for veteran households at risk of losing housing. SSVF provides case management, advocacy, services coordination, temporary financial assistance and access to community resources to assist veteran families in becoming stably housed. Case managers will work directly with all types of veteran households. They will be their advocates for obtaining housing and in most cases will assist in negotiating housing options with landlords in the area. They will coordinate with the VA, partner with service providers in their continuum of care, and do outreach to other community resource providers.


We are currently looking for a Program Specialist II to join our Housing and Veteran Services Program. This individual will provide social work services including coordination, advocacy, support and encouragement. Specific responsibilities include case management for individuals and families enrolled in the Veteran Services and Housing Programs including screening, intake, homelessness prevention, rapid re-housing and ongoing support. The primary working locations for this position is at Dancing Tree Family Center, located in East Multnomah County; however, travel may be required throughout the metro area (Clackamas, Washington, and Clark) as needed.


Maintain a working knowledge of all SSVF program requirements including eligibility, enrollment standards, definitions, and all other programs assigned.
Provide progressive person-centered and strength-based engagement, assessment, and ongoing case management and supportive services using a Housing-First philosophy.
Maintain a working knowledge of Veterans Administration programming and develop collaborative relationships with the VA.
Provide education regarding benefits available to the general public (WIC, Medicaid, TANF, SNAP etc) and veteran-specific benefits while ensuring that participants have control over their choice of service providers.
Provide short, medium or long term case management services.
Develop trauma informed client relationships that promote independence and encourage the unique strengths of each participant.
Work independently within given guidelines, show flexibility to best serve client needs, and effectively engage clients from diverse backgrounds in problem solving towards mutually agreed upon goals.
Conduct person-centered assessments to determine goals and objectives.
Provide referral and advocacy including warm-handoffs to service providers.
Coordinate multi-disciplinary service providers (eg. healthcare, wellness, addictions, mental health, employment and social services).
Responsible for screening, intake and/or referral of internal and external requests for service.
Provide housing search assistance and direct landlord advocacy.
Conduct outreach to veterans and their families.
Research and compile data on new resources; update current resource information on a regular basis and distribute information to staff.
Provide quality assurance of SSVF files and data-system management.
Complete accurate, legible and timely documentation of services delivered in accordance with Impact NW’s information systems.
Meet client service standards set forth by Program Director regarding quantity, type and quality of services to be delivered to clients.
Maintain a working knowledge of housing, mental health, addiction recovery, disability, and other social service resources in the metro area to be able to meet “Worker of the Day” responsibilities for our community.
Be self-motivated as well as have a willingness to work as a team member and support Impact NW’s mission and goals.
Effectively communicate agency policy, mission, values, and decisions to clients, collaborating organizations, and the community.
Accept other work assignments as assigned.


Bachelor’s degree or equivalent in social work or related field. Equivalent experience may be substituted for education requirement.
Experience in human services, preferably working with families experiencing poverty and homelessness.
Experience in working with clients who identify having mental health, addiction/recovery, and/or other long term disabilities.
Demonstrated ability to effectively work within a strength-based, trauma-informed and person-centered support service delivery model.
Knowledge or experience in the principles of harm-reduction and Housing First.
Sensitivity and ability to relate to people from diverse lifestyles, socioeconomic levels, and cultures with the abilities to provide culturally responsive services.
Ability to engage and collaborate with a broad spectrum of community members.
Possess good organizational skills and ability to prioritize multiple and varied tasks.
Ability to communicate effectively, both orally and in writing.
Personal transportation and a valid driver’s license with acceptable driving history and ability to travel efficiently in the metro area.
Computer proficiency, including Microsoft Office computer programs and database entry.


Bilingual (Please state additional language abilities in your application and resume).
Familiarity with and understanding of military culture.
Experience with databases like Service Point (HMIS).

To learn more about this position and apply online, please click on the link below:
To learn more about the different program and services Impact NW offers, please visit the website at:

☆ Dont forget to tell your interviewer that you heard about this opportunity from the Urban League of Portland ☆