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Position Description: Retention Worker

JOIN ( is a non-profit organization that exists to support the efforts individuals and families experiencing homelessness to transition off the streets and into permanent housing. We are inspired by the vision of a community where everyone has a place to call home.

JOIN has an organizational commitment to equity and inclusion, and to ensure that programs and staff culture are equitable in both access and outcomes regardless of race, ethnicity, faith, culture, language, disability, gender, gender identity, sexual orientation or family status.  JOIN is committed to pursuing effective strategies and devoting dedicated time and resources at every level of the organization to address disparities based on identity and to apply an equity lens to all decisions, programs, and policies.

Position Overview

This position provides housing stabilization support for people recently housed by JOIN’s Outreach Team.  JOIN’s retention efforts seek to empower people to maintain permanent, independent housing through acquiring income, promoting physical and emotional health, and building community.  Retention Workers need to be able to build authentic relationships and work effectively with people experiencing homelessness, regardless of their backgrounds, personal histories, household composition, and be willing and able to engage people on the streets, in their homes, in community settings and in our service facility.


Essential Duties and Responsibilities

  • Provide home visits within a specified geographic area to recently housed people in support of their self-determined housing stability plan and re-housing as necessary.
  • Coordinate and support referrals to services at partner agencies, including disability benefits acquisition, employment assistance and workforce training.
  • Provide support and advocacy around households’ engagement with physical and mental health resources, Department of Human Services, and the criminal justice system.
  • Coordinate and/or provide transportation to appointments, interviews, events, and other functions.
  • Ecomapping
  • Harm reduction
  • Openness to skills development training.
  • Team case staffing
  • Manage personal budget allocation in supporting folks.
  • Build and maintain strong relationships with resident services coordinators, property managers and management companies to support housing stability and to create avenues for advocacy when a household’s tenancy is at risk.
  • Coordinate with emergency food providers to obtain and deliver food boxes.
  • With coordination of Outreach Worker, provide delivery of furniture and household goods to newly housed individuals.
  • Navigate school systems/family resources


Providing Community Support

  • Plan and implement social events and community volunteer opportunities for newly housed tenants.
  • Work with faith-based communities and other community organizations to provide regular community building events.
  • Commit to actions, political-social engagement as staff and also pursuing opportunities for folks.


Working with Staff

  • Meet regularly with JOIN Outreach Workers to develop ways to support their efforts in helping new tenants retain housing.
  • Comfort, ability, preparedness to both take lead and sometimes be able to be pulled in.
  • Work in conjunction with the Retention Team.
  • Support staffing of daytime Basic Service Center, move-ins, and other organizational activities.
  • Maintain narrative and required data regarding services provided.
  • Weekly meetings with team
  • Engage in JOIN’s equity and anti-racist work at the full-staff, program-specific, and individual professional level.
  • Apply an equity lens to work with staff, service users, volunteers, donors, and community partners.


REQUIRED Education, Experience, Qualities, or Specialized Training

  • Demonstrated respect for the value of diversity and equity; an ability to work with people from all backgrounds in an inclusive and meaningful way. Experience providing culturally specific services is preferred.
  • Experience building trusting relationships and collaborative efforts with diverse individuals and organizations.
  • Experience working with people experiencing homelessness or other similar personal challenges.
  • Commitment to non-violence and holistic responses.
  • Must be self-motivated and have demonstrated ability to work well in an unstructured, often hectic, team environment.
  • Ability to work with or learn computer data entry programs and familiarity with Office Suite software.
  • Maintain accurate and timely records of services provided.
  • Must own or have access to a personal vehicle for daily use on the job.
  • Must have valid driver’s license and insurable driving record upon hire.
  • Must be able to work occasionally in the evenings and on weekends (approximately twice per month).



PREFERRED (not required) Education, experience, qualities, or specialized training

  • Proficiency in more than one language in addition to English a plus.
  • Specific physical and mental performing elements:
  • Ability to lift and carry 50 lbs.; position involves regular moving of furniture into and out of vehicles and apartments.


Equipment use:

  • Be well versed in using computers, social media and phones.


Core Competencies needed / the ability to:

  • Agree that a commitment to equity and inclusion is fundamental to JOIN’s work. Support and contribute to JOIN’s goal of becoming an anti-racist organization.
  • Support a diverse and inclusive environment where all people feel welcomed.
  • Bring a social justice lens to aspects of the job, internally and externally.



Salary: $36,700 full-time exempt
Benefits: Compensation includes 10 paid holidays, 168 hours of paid time off (with annual increases to 208 hours at 5 years), 2 weeks paid parent leave, 8 week paid sabbatical after 7 years, health & dental benefits premiums 100% paid for employees and dependents, employer paid $50,000 life insurance as well as short and long term disability, flexible medical savings and dependent reimbursement accounts, Employee Assistance Program, and unmatched 403b plan participation available.


How to Apply:

To be complete, please submit to gro.xdpniojnull@gnirih (with “Retention” in the subject line) a resume and cover letter that addresses the following three questions:

  1. JOIN has a strong commitment to racial equity, and is working toward becoming an anti-racist organization. To that end, JOIN requires commitment to and participation in these efforts from all staff. Please reflect on your ability to contribute to these efforts.
  2. Homelessness disproportionately effects people of color and in our community, we recently saw a 43% increase in homelessness among the African American community. Please describe your experience (personal, professional, volunteer, etc.) providing culturally specific or relevant services and/or your ability to work across cultures.
  3. Tell us how you would balance the relationship and advocacy for a tenant you are supporting with the relationship you have with the property manager where this tenant lives when issues arise at the property.


Position is open until Monday, April 8th at 5pm. While we sincerely appreciate all applications, only those candidates selected for interview will be contacted.


Equal Opportunity Employer

JOIN values the strengths that a diverse workforce offers and is committed to honoring the dignity of every individual. On behalf of the board, staff, and people we serve at JOIN, thank you for your interest in supporting our mission.

To apply for this job please visit the following URL: →

☆ Dont forget to tell your interviewer that you heard about this opportunity from the Urban League of Portland ☆