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  • Portland
  • $66,000 - $70,000 per year with Benefits

Medical Case Consultant (RN)

$66,000 – $70,000 per year with Benefits

DHS East County Family Service Center
32 hours per week- Full-Time/Non-Exempt 8:30am – 5:00pm, 4 days per week

Community Works Project (CWP)

July 27, 2017 Open until filled

English Fluency Required Not Required


The Community Works Project (CWP) is a 6-agency collaborative project providing job preparation and placement services to Temporary Assistance to Needy Families (TANF) participants who are participating in Job Opportunities Basic Skills (JOBS) program. CWP is located on-site at the Department of Human Services (DHS) East County Family Service Center. Medical Case Consultants at CWP will be responsible for gathering and evaluating medical records, meeting with participants and acting as a liaison with health providers to better serve participants who are experiencing medical issues that keep them from engaging in the DHS JOBS program.

Include some or all of the following. Other duties and responsibilities may be assigned.

1. Perform initial and ongoing clinical assessment via communication with participant, physician and DHS Family Coach as indicated.

2. Assess participant’s situation for psychosocial needs, cultural implications and support systems in place.

3. Create a care and case management plan based on the assessment with measurable goals and objectives utilizing evidence-based criteria.

4. Monitor and document ongoing progress toward these goals and objectives.
5. Implement care plan through case management interventions and communication with all parties to

reach desired goals and objectives.
6. Evaluate participants’ needs for alternative treatment.
7. Obtain, verify and interpret medical information from medical providers.
8. Enter all received medical documentation in TRACS database system.
9. Consult with service providers to identify the participants’ diagnosed condition, limitations and how

long the identified limitations or accommodation needs will be in place. Identify which activities the participants are capable of completing. Maintain ongoing contact with service providers and request updated information at those times specified by the service providers.

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  1. Help DHS participants problem solve to identify different JOBS program activities that would accommodate their limitation or disability and will align with their goals.
  2. Provide recommendations regarding case progression to DHS Family Coaches and CWP Workforce Specialists.
  3. Provide education to DHS staff, CWP and other community partners about medical/health issues, specifically how these issues affect participants’ efforts to become employable and achieve maximum self-sufficiency. Make recommendations to staff on necessary accommodations.
  4. On occasion, make home visits to participants who are homebound.
  5. Work to improve participant access to services, resolve problems that may interfere with participants’engagement in JOBS services, and identify/avoid duplication of services.
  6. Make referrals to the pre-SSI program, Vocational Rehabilitation, medical providers and communityhealth resources as appropriate.
  7. Provide strength-based assessments using assertive engagement/motivational interviewing in directconsultation with participants.
  8. Coordinate care to expedite the participant’s recovery from disability in order to facilitate a promptreturn to employment.
  9. Track participants’ attendance and activities through multiple database systems.
  10. Regularly communicate with CWP team and DHS Family Coaches on JOBS participant’s activities,progress and challenges through IM, TRACS, phone calls, emails, and regular meetings.
  11. Participate in trainings and meetings as required to ensure project outcomes achievement.
  12. Submit weekly and monthly reports on a strict timeline.


This position will supervise a Licensed Practical Nurse who will assist in processing medical cases.


Any combination of education and experience that demonstrates the ability to perform the duties of the position is qualifying. This would typically include:

  1. Unrestricted Registered Nurse (RN) license in the state of Oregon and a bachelor’s degree in nursing (or equivalent experience).
  2. Certification in case management, rehabilitation or related specialty.
  3. At least 5 years full time equivalent experience providing direct clinical care.
  4. Supervisory experience preferred.
  5. Creative, flexible thinker able to create new innovative systems and processes within a complexbureaucratic environment.
  6. Knowledge of and/or experience with people of color and other marginalized groups.
  7. Knowledge of the local job market and concerns of employers.
  8. Ability to function in a positive manner in a demanding work environment, to demonstrate a highdegree of flexibility, to respond to priorities and schedules that change frequently.
  9. Ability to meet multiple, sometimes conflicting deadlines.
  10. Strong analytical and decision-making abilities.
  11. Ability to deal with distressed and/or demanding participants and employees in a strengths-based,trauma-informed, effective manner.
  12. Ability to work in a fast-paced environment and make good judgments as it pertains to participants.
  13. Ability to maintain a high level of confidentiality.
  14. Strong skills in intercultural, interpersonal and organizational communication.

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  1. Ability to communicate in a positive manner verbally, in writing, and by phone.
  2. Ability to communicate with a variety of personality types and levels of the organization as well aswith persons outside of the organization – especially within the medical field.
  3. Ability to listen for understanding and assist in problem solving.
  4. Ability to prepare clear, accurate and concise reports.
  5. Be punctual with good attendance, and be able to work flexible hours to meet the availability ofparticipants.
  6. Ability to use basic office equipment, telephone, copy machine, fax machine, and computer.
  7. Ability to sit, stand, walk, drive, talk on the phone and/or use computer for hours at a time.
  8. Possess a valid driver’s license and verification of current auto-insurance, and have full use ofautomobile during work hours.
  9. Participate in staff meetings, trainings, committees, and volunteer activities to support IRCO’s goals.


Applications may be accessed at the IRCO website, or at the IRCO main office, 10301 NE Glisan, Portland, OR 97220, 503-234-1541. Attach resume and cover letter to IRCO application form. This position requires the completion of an IRCO application. Materials submitted without a completed application are considered incomplete and will not be considered. Due to the high volume of applications received, we will not be able to contact each applicant. We may not be able to return calls regarding the status of your application. If you are selected for an interview, we will contact you by telephone.


The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to promote the integration of refugees, immigrants, and the community at large into a self-sufficient, healthy, and inclusive multiethnic society. Find out more at


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☆ Dont forget to tell your interviewer that you heard about this opportunity from the Urban League of Portland ☆