Are you a nerd who loves delivering top-notch customer service? If you’re good at diagnosing technical issues, enjoy talking on the phone, and have solid writing skills, send us your resume!
Porkbun, a domain name registrar in downtown Portland, is looking to add a full-time Technical Support Representative. From .com to .pizza to .plumbing, Porkbun sells nearly 400 extensions direct to consumers at the best rates in the business. Our no-nonsense interface and super-cheap prices mean we’re adding new customers at a fantastic rate.
We think Porkbun.com is the best registrar on the web. But even the easiest-to-use interface can’t solve every customer issue.
You’ll likely deal with:
-People trying to connect their domain to hosting
-People transferring domains to Porkbun from other registrars
-Name resolution issues
-Questions related to our own hosting products
-Pricing and billing inquiries
-A CEO who casually inserts puns into conversations
Don’t know much about domains? We’ll train you! If you’ve got computer networking experience and love learning new things, specific knowledge of the industry is not required.
-You can write emails with a professional tone and continue to deliver excellent support even in the face of customers’ stress, tantrums, and disasters of their own making… and sometimes ours
-You love the feeling of making a customer happy
-You’re a crackerjack diagnostician with networking experience
-Two years of tech support experience either at an internal help desk or customer-facing position
If the above describes you, or you can make a strong case for why we should hire you anyway, please send a resume and cover letter to moc.nubkropnull@sreerac with the subject line “Fall 2019 Technical Support Representative”
The hours are 9 a.m – 5 p.m. Monday-Friday here in our downtown Portland office, plus three hours of weekend work once per month on a flexible schedule. Sorry, this isn’t a remote position, you need to be able to commute to downtown Portland five days per week.
This position offers full medical and dental benefits.
Why work for Porkbun:
We’re a small team, but we’re disrupting a multi-billion-dollar industry in a big way. This means a single a motivated individual can make a huge impact both at our office and the domains industry in general, merely by showing up and doing what they do best.
Porkbun is committed to a policy of nondiscrimination in employment on any basis. This is a fun place to work, but we’re not blind optimists; instead our culture thrives on clear-eyed assessments to recognize and solve problems. Also, everyone who works here is genuinely nice. If this sounds like heaven to you, please apply.
To apply for this job email your details to firstname.lastname@example.org