Portland State University (PSU) is a thriving campus of 27,000 students in downtown Portland, easily accessible by bike and public transit and surrounded by many restaurants, food carts, parks, and local businesses. PSU is committed to offering opportunity to students from a variety of backgrounds, and prides itself on providing access for low-income and nontraditional students. Our motto to “let knowledge serve the city” reflects our dedication to finding innovative, sustainable solutions to local and global problems. Our location in the heart of one of America’s most dynamic cities gives our students unmatched access to career connections and an internationally acclaimed culture scene.
PSU’s Office of Information Technology (OIT) empowers students, faculty, and staff through technology, and has been ranked on the Computerworld Best Places to Work in IT in the nation for three years running. Our number one value is our employees: we support a culture of inclusion, actively encourage a healthy work-life balance, and strive to support our employees professionally and personally. PSU offers an impressive tuition discount and we encourage our staff to take advantage of this, be it for pursuing a degree or personal interest. We are a department of dynamic, engaged, collaborative, and communicative people, and seek to attract more of the same. Read more about why we’re a great place to work at https://www.pdx.edu/oit/employment
Academic Technology Services (ATS) facilitates the use and understanding of technology to connect the PSU campus to the best IT solutions. Our support teams are the first stop for tens of thousands of campus community members in need of technology assistance each year. ATS also has specialized teams who work on the design, planning, deployment, and administration of core academic platforms, numerous business-unit specific applications, and all of the technology-enhanced learning classrooms and labs on campus. ATS consists of the University’s:
- Central IT Helpdesk
- Academic & Business Application Services
- Computer Labs and Classrooms
- IT Accessibility Services
- AV Events Management
- Lecture Capture
- IT Content and Communications
As a Technology Labs Specialist, you will work closely with the Technology Labs team to co-supervise over 40 plus student employees and 6-7 computer classrooms and computer labs. Co-leading student employees includes hiring, coaching, mentoring, training, and leading for the success of the Technology Labs Computer Classrooms and Computer Labs. You will also be responsible for managing technology (e.g. large capacity printers, Windows and Mac computers, digital displays, projectors, and podiums) in the computer classrooms and computer labs in coordination with other OIT teams at Portland State University. There will be many opportunities to participate in leading or supporting Technology Labs related projects.
A Day in your life as a Technology Labs Specialist:
Your day may start by checking your calendar for the day’s meetings and activities, followed by reading and responding to emails and Slack messages. You will check in with your two peers that also support the ATS computer labs and classrooms to see if they need you help with anything. Following that, you’re meeting with your student coordinator to review their tasks for the week. You might also need to schedule a check in meeting with an employee that is not meeting our performance expectations and discuss the performance circumstances with your peers to make sure you all agree on the course of corrective action. After that, you perform site visits to our labs and classrooms and see how your team is doing. A sick call might come in from one of your team members, so you will need to cut your round short to post the shift for trade and find coverage. Once you’ve got that shift covered, you finish your visit to the labs. When you’re back in your office, you follow up with the Desktop Support Team on resolving an issue with software or printers that are not functioning properly in one of our labs. In the afternoon, you have a meeting with other Academic and Technology Service staff to review the student labor budget. Later in the day, you might schedule one of our computer classrooms for a one time event or respond to a print quota support request. After your check your email and Slack for any messages that you need to respond to, you’ll work on your designated projects and start planning for future projects and larger tasks to improve efficiency of the Technology Labs.
Summary of Position Duties
- Student Employee Support (40%): Provide ongoing support to student employees which includes hiring, coaching and correcting, mentoring, training, and leading for the success of the Technology Labs. Supporting student employees also consists of scheduling, finding coverage, answering questions, physically making rounds to the different facilities to check on student employees, approving timesheets, regular check-ins with students to discuss work performance and job duties, participate in student employee appreciation and acknowledgement, perform annual evaluations, facilitate team meetings and scheduling meetings, and collaborate on department budget to determine needs for student labor.
- Lab Support Collaboration (20%): Facilitate and participate in meetings and committees to ensure effective communication, problem-solving, project management and collaboration between OIT management, co-workers, student employees, partnering departments, and the campus community. Provide supervisory coverage and complete staff tasks for peers when they are out of the office in order to provide timely support to the ATS labs team and clients.
- Technology Support (20%): Ensure that student employees are properly supporting the computer classroom and lab spaces by submitting service tickets to the Desktop Support Team as hardware and software issues arise. For larger impact technical issues, directly work with technical team on resolution. Monitor the computer classrooms and labs to make sure are properly staffed, and equipment is operational. Establish that locations are clean, and that ample lab supplies (for example, paper, staples, scissors) are available. Facilitate quarterly cleaning projects, manage the digital displays, and maintain support relationships with the University Studies Department (UNST) and the College of Liberal Arts and Sciences Department (CLAS) based on our Memorandums of Understanding with them.
- Support Materials (10%): Produce technical and procedural materials for internal and external use in addition to updating existing documentation and media located within Google Drive, Confluence, the public-facing OIT website, and the internal Google Sites team site, as well as updating computer labs and classrooms posters and signage.
- Scheduling (5%): Scheduling room reservations for Saturday Academy classes, ad-hoc requests for Cramer Hall 01, and other internal OIT meetings. There may be instances where external clients have to be invoiced for room reservations.
- Other Duties As Assigned (5%)
Skills and Requirements
- Experience working in a college/university environment
- Knowledge of a variety of computer classroom and lab equipment and control systems
- 2 years of computer classrooms and labs support
- Ability to work in a fast-paced university environment
- Demonstrated project and time management skills
- Demonstrated ability to be both a team leader and team player
- Experience leading teams of student employees in an IT environment
We ask our employees and applicants (that’s you!) to align with our OIT Attributes for Success
- Coaching: you appropriately give, accept, and incorporate feedback from others.
- Communication: you exchange information and ideas well, verbally and in writing; communication is an essential tool for productivity and strong working relationships in OIT.
- Emotional Intelligence: you possess the capacity to be aware of, manage, and express your emotions; you handle interpersonal relationships with empathy and safety, enabling diverse types of people to work together.
- Proactive: you recognize and initiate opportunities to take action and prevent potential problems or threats.
- Teamwork: you identify with the larger organizational team and your role within it; you share resources, respond to requests, and support our organizational strategy.
Key Cultural Competencies
- Creates an environment that acknowledges, encourages and celebrates differences.
- Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
- Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
- Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
The starting salary rate for this position will be between $21.64 and $26.44/hr with an excellent benefits package including 95% employer paid premiums (employees and eligible dependents) and significantly reduced tuition rates for employee and eligible dependents at any of the Oregon Public Universities. After completing six full months employees are eligible to choose between our two employer paid pension programs in addition to two voluntary retirement programs. Wellness options include access to the PSU rec center at a reduced rate and free wellness programs. For a comprehensive view of all PSU benefits, visit the PSU Total Compensation Calculator page (https://www.pdx.edu/hr/psu-total-compensation-calculator).
If you have a disability and would like to request an accommodation in order to apply for a position or once you receive a position with Portland State University, please call 503-725-4926 or email ude.xdpnull@crhksa.
To apply for this job please visit the following URL: https://jobs.hrc.pdx.edu/postings/31148 →