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Urban League of Portland

GROUP: Senior Services Department

SUPERVISOR: Senior Center Director                                                                D

ACCOUNTABLE TO: President and Chief Executive Officer

SCOPE: The Urban League of Portland’s Senior Services Department has responsibility to provide assistance to seniors and their caregiver. The case manager assists seniors in maintaining their independence with a degree of safety and security in living in their homes and experiencing activities in their community, also to ensure the health, safety and welfare of vulnerable adults.


Contributes to the Urban League of Portland’s commitments, initiatives and goals in performing the following duties:

  1. Assessing the needs of clients by evaluating the physical, mental, social, financial and environmental conditions as they relate to the ability of the individual to function on a daily basis.
  2. Provide information to clients regarding the program’s services;
  3. Determine client’s eligibility and identify which services are appropriate to fit the client’s needs.
  4. Develop and implement case plans.
  5. Provide ongoing monitoring and intervention on behalf of the client.
  6. Arrange home visits with clients.
  7. Provide support and advocacy.
  8. Maintain complete accurate, legible and timely documentation of services provided.
  9. Update information and provide reports using Microsoft Word, Excel, etc.
  10. Contribute to the overall team effort by completing other duties as assigned.
  11. Other duties as assigned.




Staff hired to carry out the case management service functions are expected to be qualified. Special qualifications include:

  1. Ability to relate to clients
  2. Skill in casework techniques, i.e. interviewing, listening, assessing, planning, developing resources, and implementing plans
  3. Courteous, skilled, and effective verbal and written communication
  4. Knowledge of community resources, medical terminology and service implications of medical diagnoses
  5. Strong leadership and organizational skills.
  6. Knowledge of program eligibility requirements and ability to apply them in specific situations.
  7. Ability to work effectively as part of a team as well as independently.
  8. Ability to learn and perform tasks quickly and accurately from verbal and written instructions.
  9. Self-directed and able to multi-task.
  10. Ability to organize and prioritize assigned work.
  11. Ability to read, analyze and interpret information.
  12. Ability to work flexible schedule, on occasions.
  13. Ability to present a positive and professional image to clients, staff and community through appropriate dress.



Three to five years relevant experience in elder services or social service programs required.

Bachelor’s degree or an advanced degree in Social Work, Psychology and/or Human Services preferred.

Multnomah County Option Counseling Certification preferred.

Experience using the Oregon ACCESS & State Mainframe System is beneficial.

Familiarity with ADRC of Oregon is desirable.


How to apply: The Urban League is always looking for qualified, committed people, who are interested in helping others and in building a stronger community. If you would like to be a member of the Urban League of Portland team, please submit your resume and a cover letter that specially highlights your experience and qualifications to gro.xdplunull@sbojlu.

About the Urban League of Portland: Established in 1945, the Urban League of Portland is one of the oldest African American service, civil rights and advocacy organizations in the region. We are part of a network of over 90 National Urban League Affiliates across the country and are recognized as one of the leading voices for African Americans and others in Oregon and Southwest. We are a key coalition-builder amongst other organizations, and work extensively with both traditional and emerging groups, the faith-based community, businesses, and other organizations, including those serving immigrants and refugees. The Urban League of Portland’s mission is to empower African Americans and others to achieve equality in education, employment, health, economic security and quality of life. Our programs include a distinctive blend of direct services, organizing, outreach, and advocacy. We offer workforce services, community health services, summer youth programming, senior services, meaningful civic engagement opportunities, and powerful advocacy.

Equal Opportunity Statement: The Urban League of Portland is an affirmative action and equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, age, sex, sexual orientation, marital status, mental or physical disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal and state laws.

JOB TITLE: Seniors Services Case Manager and Advocate

GROUP: Senior Services Department

COMPENSATION: Begins at $15 per hour, depending on relevant skills and experience.

The position is full-time (40 hours/week).

To apply for this job email your details to

Apply using webmail: Gmail / AOL / Yahoo / Outlook

☆ Dont forget to tell your interviewer that you heard about this opportunity from the Urban League of Portland ☆