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Urban League of Portland
  • Full Time
  • Portland
  • Commensurate with experience and qualifications

Urban League of Portland
Empowering Communities. Changing Lives.
10 North Russell Street, Portland, OR 97227 (503) 280-2600


JOB TITLE: Seniors Services Case Manager and Advocate/Options Counseling

GROUP: Senior Services Department
SUPERVISOR: Senior Services Director
DATE: November 10, 2017
ACCOUNTABLE TO: President and Chief Executive Officer

SCOPE: The Urban League of Portland offers a variety of direct services and advocacy programs for
people living in Oregon and Southwest Washington. The Urban League of Portland’s Senior Services
department has responsibility to provide assistance to seniors and their caregiver. For this
position we are seeking a well-qualified candidate to join a team that provides the only African
American culturally-specific senior service programs in Oregon. We also serve a diverse range of
clients aged 60 and older. The Urban League through its case manager(s) assist seniors in
maintaining their independence with a degree of safety and security in living in their homes and
experiencing activities in their community, also to ensure the health, safety and welfare of
vulnerable adults. Our services include transportation, Oregon Project Independence (OPI) Services,
community resources, and a Senior Activities Center. In addition, we offer elders health care
resources and preventative services including blood pressure checks, t’ai chi, and a visiting foot
care clinic each month, etc.

This position is responsible for provision of case management services to older adults, caregivers
and people with disabilities in inner North/Northeast Portland and East County; in accordance with
Urban League and Multnomah County Aging and Disabilities Veteran’s Services Division Case
Management Standards.

COMPENSATION: Salary will be commensurate with experience and qualifications. Health and dental
insurance is provided. A retirement savings plan, with employer contribution is available to all
employees. Paid sick leave and vacation time are included. Professional development training and/or
continuing education will be provided.

Contributes to the Urban League of Portland’s commitments, initiatives and goals in performing the
following duties:

1. Perform a person centered, holistic assessment to identify client strengths, needs and issues
and determine eligibility for assistance according to physical, financial and/or circumstantial
2. Assess the needs of clients by evaluating the physical, mental, social, financial and
environmental conditions as they relate to the ability of the individual to function on a daily
3. Develop outcome based care plan, documenting both chosen options and those considered but not
4. Provide information to clients regarding the program’s services; and determine client’s
eligibility and identify which services are appropriate to fit the client’s needs.
5. Develop outcome based care plans, documenting both chosen options and those considered but not
6. Work with clients and their personal goals through Options Counseling
7. Coordinate services for OPI eligible clients
8. Understand and utilize ADRC website including Caretool.
9. Advocate for clients to access assistance from outside, family members and volunteers.
10. Coordinate implementation of care plan with clients, service providers, and natural support
11. Reassess all case managed clients to determine if needs are being adequately met and to
determine if changes need to be made to care plan.
12. Work with APS and MDT as needed to ensure all client needs are met.
13. Utilize Oregon Access, state mainframe, secure email as needed.
14. Maintain client file according to ADVSD standards.
15. Participate in regular staff meetings
16. Attend trainings as required by ADVSD for purpose of developing and updating skills.
17. Attend appropriate trainings, workshops and seminars.
18. Provide ongoing monitoring and intervention on behalf of the client.
19. Arrange home visits with clients.
20. Provide support and advocacy.
21. Maintain complete accurate, legible and timely documentation of services provided.
22. Complete all necessary reports in a timely manner. Update information and provide reports using
Microsoft Word, Excel, etc.
23. Contribute to the overall team effort by completing duties as assigned, and perform other Urban
League organizational duties as assigned.


Staff hired to carry out the case management service functions are expected to be qualified.
Special qualifications include:
1. Ability to relate to clients
2. Skill in casework techniques, i.e. interviewing, listening, assessing, planning, developing
resources, and implementing plans
3. Courteous, skilled, and effective verbal and written communication
4. Knowledge of community resources, medical terminology and service implications of medical
5. Strong leadership and organizational skills.
6. Knowledge of program eligibility requirements and ability to apply them in specific
7. Ability to work effectively as part of a team as well as independently.
8. Ability to learn and perform tasks quickly and accurately from verbal and written
9. Self-directed and able to multi-task.
10. Ability to organize and prioritize assigned work.
11. Ability to read, analyze and interpret information.
12. Ability to work flexible schedule, on occasions.
13. Ability to present a positive and professional image to clients, staff and community through
appropriate dress.

– Must have or be eligible for valid Oregon driver’s license, and personal vehicle insurance.
– Three to five years of relevant professional experience in elder services or social service
programs required.
– Bachelor’s degree or an advanced degree in Social Work, Psychology, Human Services, or equivalent
in related field highly desired.
– Ability to work independently and in a collaborative partnership with other case managers
– Eagerness to work effectively with individuals from diverse communities.
– Commitment to work with sensitive and confidential information in a professional manner.
– Multnomah County Option Counseling Certification preferred.
– Experience using the Oregon ACCESS & State Mainframe System is beneficial.
– Familiarity with ADRC of Oregon is desirable.

How to apply: The Urban League is always looking for qualified, committed people, who are
interested in helping others and in building a stronger community. If you would like to be a member
of the Urban League of Portland team, please submit your resume and a cover letter that specially
highlights your experience and qualifications to: gro.xdplunull@tnemtiurceR and provide the job title
that you are applying to in the subject line.

About the Urban League of Portland: Established in 1945, the Urban League of Portland is one of the
oldest African American service, civil rights and advocacy organizations in the region. We are part
of a network of over 80 National Urban League Affiliates across the country and are recognized as
one of the leading voices for African Americans and others in Oregon and Southwest Washington. We
are a key coalition-builder amongst other organizations, and work extensively with both traditional
and emerging groups, the faith-based community, businesses, and other organizations, including
those serving immigrants and refugees. The Urban League of Portland’s mission is to empower African
Americans and others to achieve equality in education, employment, health, economic security and
quality of life. Our programs include a distinctive blend of direct services, organizing, outreach,
and advocacy. We offer workforce services, community health services, summer youth programming,
senior services, meaningful civic engagement opportunities, and powerful advocacy.

Equal Opportunity Statement: The Urban League of Portland is an affirmative action and equal
opportunity employer. All qualified employees and applicants will receive consideration for
employment without regard to race, color, national origin, religion, creed, age, sex, sexual
orientation, marital status, mental or physical disability, or status as a Vietnam-era or special
disabled veteran in accordance with applicable federal and state laws.

JOB TITLE: Seniors Services Case Manager and Advocate/Options Counseling
The position is full-time (40 hours/week).

To apply for this job email your details to

☆ Dont forget to tell your interviewer that you heard about this opportunity from the Urban League of Portland ☆