We’re a tech company that’s changing how people bank and think about their finances. We value empathy, curiosity, craft and efficacy. Our mission is to help people feel confident with their money. We do that by bringing humanity, elegance and ease to the consumer banking experience.
The Online Fraud team is responsible for developing and maintaining Simple Fraud Operations and Risk Management program to ensure compliance and adherence with all applicable State and Federal laws and regulations. Provide support and guidance to other areas of Simple and BBVA and perform complex analysis of suspicious activity and determine the appropriate action to mitigate risk.
What You’ll Do All Day:
Monitor and research real-time onboarding applications for new applicants to mitigate ID theft, Synthetic ID and prevent fraud.
Review and verify new applicant documentation in accordance with Simple Policies and Onboarding Operation Procedures.
Execute application error screening and onboarded customer demographics and contact updates.
Actively communicate with new applicants and account holders via phone and/or support messages (inbound/outbound) to validate documentation and/or the legitimacy of the online activity or demographic update.
Action cases of returned mail for checks and debit cards.
Escalate complex issues to Senior Analysts for resolution.
Monitor and research real-time online banking alerts in various applications to identify compromised credentials and account takeovers leading to fraudulent activity.
Actively communicate with account holders via phone and/or support message (inbound/outbound) to validate documentation, demographic updates and to validate the legitimacy of the online activity and payment transactions, including but not limited to session login activity, bill payments, C2Cs, ACH ODFI and RDFI…
Perform a risk assessment to determine appropriate actions when executing account restrains and closures in accordance with fraud mitigation strategy and bank guidelines.
Action and research fraud intelligence from third party vendors and other sources to mitigate potential loss.
May specialize in one area (on-boarding, online payments, deposits (MRDC)…
We’d Like To See:
1+ years of experience in fraud detection and investigation or AML/BSA Compliance or relevant experience.
1+ years of experience working with legal or government agencies, law enforcement, banking, MSBs or other in the financial sector is a plus.
Solid understanding of banking products, onboarding CIP/KYC and payment channels (ACH, Checks, MRDC, BillPay, Cards, etc.).
Experience reporting unusual activity referrals (UARs) to Corporate Investigations or Compliance Officer for review.
Knowledgeable in the world of finance or the ability to research and learn new concepts quickly
Possess multi-tasking skills and demonstrates a strong sense of urgency
Excellent written and verbal communication
Strong problem solving and organizational skills
Ability to manage with objectivity and patience for any given situation
A team player – collaborative, reliable and accountable
Able to adapt and succeed in a changing environment
Ability to work under pressure and use good judgment
Familiar with Mac and the ability to work with multiple applications in an efficient manner
Ability to learn and adapt to new technology platforms.
To apply for this job please visit the following URL: https://boards.greenhouse.io/simplefinance/jobs/1948029 →