Living on the streets is tough – mentally, physically, and emotionally. To survive, those experiencing homelessness need access to basic services and safe spaces to be during the day. Transition Projects’ Day Center is that point of access. The Day Center helps connect people to a wide range of resources and services – seven days a week, 365 days-a-year. Be a part of our team and choose your own schedule!
Position: Client Services Specialist ON CALL
Supervisor: Day Center Manager
Hours: Varies; On-Call
Wage: $13.92 Hourly Wage
Eligible for Language Differential
Serve as a member of the Day Center team, providing information, referrals and services to Transition Projects clients. Oversee and properly document all activities within the hygiene center. These include: enrolling clients into programs, managing barter activity, and facilitate the use of community services to help individuals attain and maintain permanent housing.
1. Provide clients with orientation to agency and information about accessing available services. In coordination with case managers, encourage clients to access services that will help them transition out of homelessness and maintain housing stability.
2. Perform basic assessments of client strengths, needs and goals.
3. Enroll clients in programs and issue identification cards. Provide clients with basic services, including identification assistance, transportation assistance, locker access and access to the shelter wait lists. Screen for service eligibility and document services accurately.
4. Connect clients with appropriate agency and partner agency staff for services to meet client goals. Provide scheduling and document client participation.
5. Provide clients with information and referrals to services at other locations. Maintain knowledge of available resources for low-income/homeless persons and basic eligibility requirements.
6. Continually perform data entry and retrieval. Maintain day center operations logs accurately and thoroughly.
7. Establish and maintain positive, productive working relationships with providers of services and resources to homeless and low income individuals.
8. Assign and supervise barter activity. Ensure barter activity is carried out safely and effectively. Document barter credits and debits.
9. As part of the Day Center team, ensure that the Day Center is a safe, welcoming and respectful space for all clients. Ensure that clients follow safety rules.
10. Recognize medical emergencies, provide emergency CPR and First Aid, and coordinate any subsequent medical services.
11. Resolve conflicts between clients and provide crisis intervention as necessary.
12. Upon suitable training, work rotational shifts and provide breaks and back up coverage for other Day Center staff. Assist with processing incoming mail.
13. As requested, enroll clients in Community Voice Mail (CVM) system and train clients to successfully use CVM.
14. Other duties as assigned.
Each Transition Projects employee must:
1. Represent the organization professionally at all times.
2. Serve as a positive role model to participants and tenants.
3. Maintain positive relations with program participants, volunteers, co-workers, staff from other agencies, agency funders, and the general public.
4. Be tested for TB within 2 weeks of hire and be retested at least annually thereafter throughout employment.
5. Acquire First Aid and Adult CPR-AED certification within 30 days of hire and be retested biannually thereafter throughout employment.
6. Complete Bloodborne Pathogens and Narcan Training within 30 days of hire and be retested annually thereafter throughout employment.
7. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
8. Plan and organize work effectively and ensure its completion.
9. Exercise necessary cost control measures.
10. Demonstrate reliability by being present for work as scheduled, arriving and leaving on time and taking breaks in expected time frames.
11. Interact effectively with persons of diverse ethnic backgrounds, religious views, cultural backgrounds, and sexual orientations and treat each individual with respect and dignity.
12. Embrace teamwork and promote a team-oriented environment.
13. Demonstrate initiative; participate in ongoing development and improvement of all program processes and relationships.
14. Make decisions that reflect consistency with Transition Projects philosophy, policies, and procedures.
15. Attend agency and program staff meetings.
The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.
1. Hearing and vision adequate for interaction with clients, interaction with staff and interaction with the general public.
2. Hearing adequate for telephone work. Vision adequate for close work.
3. Hand and finger dexterity adequate to operate standard office equipment.
4. Ability to sit at a desk completing paperwork and working on a computer for lengthy periods.
5. Ability to walk, bend, stand, sit, reach, stoop, pull, sit, squat, and climb stairs.
6. Must be physically capable of performing CPR for 15 minutes continuously.
1. The right individual for this position has a passion for helping others and a desire to work in an organization that serves people who are experiencing poverty and homelessness.
2. Bachelor’s degree in related field OR one year experience in social services preferred. Experience working with homeless/low-income population helpful.
3. Understanding of the issues surrounding homelessness, chemical dependency, mental health, domestic violence and sexual assault.
4. Demonstrated ability to work independently. Ability to appropriately assess a situation and take corrective action as necessary.
5. Knowledge of services available to low-income and homeless persons through Transition Projects and other agencies or the demonstrated ability to obtain such knowledge.
6. Demonstrated ability to work as part of a team in the delivery of services to clients.
7. Computer literacy. Demonstrated ability to use word processing, database, spreadsheet, e-mail, and Internet programs.
8. Excellent oral, written, and telephone communication skills. Excellent interpersonal skills.
9. Bilingual English/Spanish fluency is strongly preferred.
10. Office/clerical experience. Familiarity with office equipment (copier, fax, multi-line phone system, etc.).
To apply for this position, access our Career Center: https://workforcenow.adp.com/jobs/apply/posting.html?client=j4y&ccId=19000101_000001&type=MP&lang=en_US
Alternatively you may submit a cover letter & resume by FAX to 503 280 4740, or by mail or in person to TRANSITION PROJECTS, 665 NW Hoyt St, Portland OR 97209.
To apply for this job please visit the following URL: https://workforcenow.adp.com/jobs/apply/posting.html?client=j4y&ccId=19000101_000001&type=MP&lang=en_US →