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Urban League of Portland

Position Description: Community Health Program Manager
1.0 (FTE) 40 hours per week (Exempt)


Pay Range: begins at $46,000 + current array of benefits


SUPERVISOR: Programs Director                      Proposed Start Date: July 2017



The Community Health Program Manager supervises the provision of services to individuals and families by Community Health Workers (CHW) who are working to broadly address the social determinants of health. The Community Health Program Manager oversees the Urban League’s community health staff to ensure continuously high quality of service and supports and the ability of front line staff to serve community members with a variety of needs.  The program manager is responsible for overseeing various home visiting and outreach work conducted by Community Health Workers who build community health capacity, improve health outcomes and eliminate disparities, and reduce costs and barriers to good health.  Our Community Education Worker program, Promise Neighborhood Initiative, Healthy Housed and Empowered Project, and the CHOICE Program fall under the supervision of the Community Health Worker Program manager.


Responsibilities Include:


•        Supervise the provision of services for various community health programs

•        Supervise at least 6 but no more than 8 direct reports

•        Provide direct administrative supervision and performance evaluation of CHW staff , helping set performance goals and develop quarterly work plans and annual goals

•        Monitor client files monthly, and ensure accurate reporting, consistent quality of service and comprehensive outreach plans, and other referrals for accuracy and consistency with program goals and contractual data requirements

•        Oversee outreach plans, engagement strategies, and help CHWs alleviate barriers for clientele

•        Provide safety training for home visiting staff, help develop safety policies

•        Provide coordination, training and supervision of program staff

•        Create individualized professional development plans with front line staff

•        Conduct landlord outreach and work on retaining current landlord partners

•        Monitor housing and waitlist opportunities and inform Housing Specialists of available resources

•        Troubleshoot housing issues and challenges

•        Communicate closely and frequently with all members of the housing team to improve systems, solve problems, share resources, and coordinate work

•        Host team meetings weekly and conduct one on one reflective supervision with all subordinate staff at least 30 minutes per week


•        Facilitating communication between health care systems, school systems, and community members including directly advocating for families and their culturally-specific and income-specific needs.

•        Collaborating with other departments and programs to strengthen Urban League’s ability to support children, families and individuals in attaining health and educational success.

•        Attend program meetings with community partners, serving as a representative for Urban League Community Health Worker programs.

•        Assist Programs Director in developing and communicating program expectations, policies, and procedures.

•        Ensure timely, accurate and comprehensive reporting to funders, partners, and others as requested.

•        Monitor program outcomes, budgets, documentation, assist with grant writing, and complete all internal fiscal and administrative reporting in a timely manner.

•        Participate in regular staff and planning meetings for development and maintenance of Community Health

Programs and activities.

•        Issue quarterly community health program newsletter.

•        In conjunction with the Programs Director, provide service coordination and networking with other agencies through participation in periodic meetings with service agencies, program managers, and other groups or task forces as appropriate.

•        Soliciting feedback on the effectiveness of the CHW program and making necessary adjustments.

•        Any other duties as assigned.

•        Bachelor’s (Minimum) or Master Degree (preferred) in Community Health, Public Health or related field or equivalent


•        Minimum of five years of experience in community outreach or social services, working with and relating to African Americans.


•        Commitment to and knowledge of social justice issues and the dynamics of social change, the history and mission of the Urban League of Portland, and expertise in present scope of Urban League service and advocacy programs.

•        Knowledge and understanding of working with low income families and specifically with African Americans, particularly in light of the unique strengths and barriers in this population.

•        Knowledge of emergency, social, education, domestic violence, child welfare, human services, and information/referral systems.

•        Previous experience supervising direct reports.

•        Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills.

•        Ability to work cooperatively with others and support the goals and mission of the Urban League of Portland

•        Impeccable written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.

•        Ability to listen and develop rapport and relate well with community partners

•        Creative, result-oriented, self-starting, willing to learn, and able to manage multiple ongoing projects.

•        Ability to work with diverse communities; specific understanding of culturally specific initiatives and programs.

•        Ability to present a positive and professional image to clients, staff and community.

About the Urban League of Portland: Established in 1945, the Urban League of Portland is one of the oldest African American service, civil rights and advocacy organizations in the region. We are part of a network of over 90 National Urban League Affiliates across the country and are recognized as one of the leading voices for African Americans and others in Oregon and Southwest. The Urban League of Portland’s mission is to empower African Americans and others to achieve equality in education, employment, health, economic security and quality of life. Our programs include a distinctive blend of direct services, organizing, outreach, and advocacy. We offer workforce services, community health services, summer youth programming, senior services, meaningful civic engagement opportunities, and powerful advocacy.


Equal Opportunity Statement: The Urban League of Portland is an affirmative action and equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, age, sex, sexual orientation, marital status, mental or physical disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal and state laws.


Please submit a detailed and compelling letter detailing your suitability for this position and your passion for the mission of the Urban League of Portland, as well as names and contact information of three references and a CV/resume to gro.xdplunull@tnemtiurcer    Please include your first and last name and position title “CHP Manager 2017” in the subject line.  No calls accepted. Position is open until filled, but interested candidates are strongly encouraged to respond quickly. Equal Opportunity Employer.

To apply for this job email your details to

☆ Dont forget to tell your interviewer that you heard about this opportunity from the Urban League of Portland ☆