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YWCA of Greater Portland

Agency Overview

The YWCA of Greater Portland’s mission is to eliminate racism, empower women and promote peace, justice, freedom and dignity for all.  All employees, volunteers and board members must share our dedication to active anti-racist work in the organization and with those we serve.  Our domestic and Sexual Violence Programs change lives by empowering individuals and families to achieve safety, opportunity and independence. The right candidate for this position must uphold the mission, vision and values of the YWCA. The individual in this position will act with integrity, accountability and responsibility towards the position, YWCA employees, volunteers, participants and donors. This position requires adherence to and respect for all YWCA policies and procedures.

Department: Housing
Program: Louisa Flowers Resident Services
Reports to: Director of DV/SA Programs
Pay Range: $17.50-19.00

Hours: Part time: 24 hours per week, non-exempt
Benefits: Pro-rated benefits based on .6 FTE

Position Summary

Resident Service (RS) coordination for the Louisa Flowers Apartments consists of working with residents in a trauma informed manner to develop housing stability, self-reliance and fostering a sense of community among all residents. The Resident Services Coordinator for this apartment community is responsible for providing voluntary on-site services for all households residing in the building, as well as referral and linkage to outside resources, timely documentation and program reporting. The RS will also establish and maintain a working relationship with Property Management and Maintenance through regular meetings, consistent communication via in person, email and phone, as it is critical to the social health of the property.

Essential Functions/Major Responsibilities

Housing Stability:

  • Proactive lease engagement activities including follow-up with property management on challenges that arise with or for residents, offering support before the concerns have risen to a level of formal notice and providing direct support to assist residents in meeting their needs.
  • Regular check in with Property Management staff to keep informed of notices being issued or concerning behaviors and patterns with residents.
  • Connection with households to address issues and notices in person, by phone or through written communication to invite them to engage in supportive services to resolve the issue.
  • Reactive lease engagement actions to help households remedy issues when a notice has been issued. Resident Service Coordinator will offer support to the household member(s) to understand and cure the notice. Depending on the type of notice and issue at hand, the RSC will offer support with systems navigation, referral to community resources based on resident identified need, and skills training in healthy communication and conflict resolution.


  • Extend opportunities for residents to increase financial resources and/or assets that may help them achieve goals around independence including opportunities for education, job training, and financial education classes and coaching.
  • Extend opportunities for support and resources for residents with families and school aged children. Provide information and referral for child care, safety net and supportive services with appropriate community agencies for both the resident and family system.
  • Extend opportunities for residents who are seniors or living with disabilities to engage in the community based programming, access community resources to assist with ADL supports, and health care systems navigation.

Sense of Community:

  • Provide crisis intervention services in times of need
  • Coordinate resident-driven initiatives and community events of interest to residents. Identify resources and donations to incentivize resident participation and leadership.
  • Market and promote community events through email lists and postings throughout the building.
  • Engage community partners in support of residents through events, activities, drives, etc.
  • Produce and distribute community events calendar.
  • Establish safety, health and wellness activities on site.

Interpersonal Contacts

The advocate will most commonly interact with:

  • Louisa Flowers residents
  • Property Management and maintenance staff
  • Social Services Agency Staff
  • Staff of local agencies and programs addressing health and wellness

Specific Job Skills and Characteristics

  • Extensive Knowledge of community resources
  • Demonstrated commitment and knowledge of diversity, equity and inclusion concepts and anti-racism experience.
  • Event planning and coordination
  • Comfortability with group facilitation and presentation
  • Able to use Microsoft Office, Excel, and Outlook computer software and the Internet
  • Excellent written and oral communication skills
  • Communicates well with residents, building staff and community partners
  • Able to work successfully with residents from diverse cultural and economic backgrounds
  • Understanding of current and historical impact of housing displacement and discrimination
  • Familiarity with Oregon Landlord Tenant Law and Fair Housing Laws
  • Knowledge of trauma informed care and or assertive engagement
  • Maintains and respects confidentiality
  • Attention to detail and data entry skills required
  • Demonstrates a positive team attitude in the workplace
  • Must be results oriented & able to meet deadlines
  • Holds self and others accountable
  • Consistently treats others with respect and has a customer service orientation
  • Ability to move the length of building. Must occasionally move up objects that weigh up to 25 lbs

Education / Experience

  • Two years providing resident or community based services to low – moderate income individuals or families.
  • Working knowledge of community resources, information and referrals
  • Understanding of barriers to housing success
  • College education in social work, human development, or other relevant field
  • Bi-lingual/bicultural preferred

*Any combination of education, work experience or lived experience will be considered*

Job Conditions

  • Out stationed at Louisa Flowers Apartments
  • Shares office other staff
  • Occasional outbursts from clients
  • Some local travel required through use of personal vehicle or public transportation
  • May require occasional evening or weekend hours

YWCA is an Equal Employment Opportunity Employer and encourages applications from diverse candidates and candidates who support anti-racist work. We strongly encourage all qualified candidates to apply regardless of race, ethnicity, gender, gender identity, sexual orientation, religious affiliation, veteran status, disability or other status protected by applicable law.

☆ Dont forget to tell your interviewer that you heard about this opportunity from the Urban League of Portland ☆